A seasoned Learning & Development Specialist with more than 10 years managerial experience delivering passionate, creative and innovative training to all levels of company leadership and key stakeholders in order to build credibility, clarity and confidence in business and professional leadership development.
I am self-motivated and self-driven with strong hands-on skills and the ability to understand and complete any given tasks effectively within time and budget. I am a people person who accords genuine services and values management and inter-personal relationships highly. I believe that learning & development is an integral element in the growth of people's careers and personal development in any progressive organisation.
I have spent the greater part of my career with Singapore Airlines starting initially as a flight steward and making his way up the ranks to the position of Airport Station Manager. My overseas stints include the Philippines and Denmark, where I was placed overall in-charge of all airport, passenger, and cargo operations, largely responsible for ensuring the highest level of customer service.
My wealth of industrial and managerial experiences, coupled with a Masters in Hospitality Administration from the University of Nevada, Las Vegas (UNLV), makes me an ideal facilitator, trainer, and coach for wide range of subjects for both Pre-Employment Training (PET) and Continuing Education and Training (CET). Through service audits, touch point mappings and service standards training, I have helped organisations such as IKEA, L’Oréal, Watsons, Challenger, and Golden Village to transform their service culture to deliver the desired experience. I have conducted Train-the-Trainer service programs as well as deliver WSQ and customized customer experience programmes for both the private and public organizations. I was a Master Trainer for WDA’s “GEMS-Going the Extra Mile for Service” Customer Service Courses. I am also an Associate Trainer at Singapore Institute of Retail Studies (SIRS), National Community Leadership Institute (NACLI), and iCare Consultancy Services.